STAR’s Patient Satisfaction Exceeds 99%

STAR’s Patient Satisfaction Exceeds 99%

PAtient satisfactionSTAR Physical Therapy’s first quarter patient satisfaction scores have been compiled and we have once again exceeded 99% patient satisfaction!

All patients that we care for are asked to anonymously rate their experience with STAR in a number of different areas. We receive specific feedback about the friendliness and helpfulness of staff, ease of scheduling, amount of time spent with the treating clinician, knowledge of the treating clinician and, of course, the quality of care they received.  Quarter after quarter, our patients continue to rate us highly validating that our patient care model is world-class.  While we are extremely proud of our patient satisfaction scores, we also recognize the feedback from our patients that were not completely satisfied with their experience in an effort to continuously improve.

Our singular mission is “To Serve.”  STAR Physical Therapy is fully committed to serving our patients with world-class care.  This care is provided by professionally licensed clinicians, many of whom hold advanced certifications and are credentialed by international organizations.  STAR Physical Therapy is fully committed to serving our patients with compassionate care.  Simply put, our staff truly cares about the overall wellness of our patients.  Finally, STAR Physical Therapy is fully committed to serving our patients with convenient care.  With over 60 convenient locations throughout Tennessee, there is sure to be a STAR Physical Therapy near you.

Many thanks to our patients for allowing us to care for you and for taking the time to give us feedback. You have a choice where you complete your physical therapy and we are honored that you chose STAR Physical Therapy.  Also, we are thankful for all of our employees who live our mission “to serve” our communities every day. And finally, thank you to our referring physicians. It is an honor that you continue to choose STAR Physical Therapy as an extension of your practice to care for your patients.